Privacy Policy

Information we collect

• Order information: your name, email address, shipping and billing address and phone number (if provided).
• Account information: if you create an account, your email and order history.
• Payment information: card details are entered directly into our payment processor, Stripe. We never see or store your full card number.
• Usage information: pages visited, device and browser type and approximate location, collected through cookies and analytics.
• Messages: anything you send us when you contact support.

How we use your information

• To process and deliver your order and send order confirmations and updates.
• To provide customer support and handle returns and refunds.
• To prevent fraud and keep our store secure.
• To understand how the site is used and improve it.
• To meet legal and tax obligations.

Who we share it with

We don't sell your personal information. We share it only with service providers who help us run the store:

• Stripe, to process payments.
• Fulfillment and shipping partners, who receive your name, delivery address and contact details so they can deliver your order.
• Google Analytics, which helps us understand site traffic.
• Hosting and email providers that operate our website and send our messages.
• Authorities or other parties where required by law.

Cookies and analytics

We use cookies that are necessary for the site to work (for example, to remember your cart) and analytics cookies from Google Analytics. You can block or delete cookies in your browser settings, though parts of the site may not work properly without the necessary ones.

How long we keep it

We keep order and account information for as long as needed to provide our service and to meet legal, tax and accounting requirements, then delete or anonymize it.

Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, or to object to certain uses of it. To make a request, email support@lazyreaders.shop and we'll respond as required by applicable law.

Security

Our site uses HTTPS and payments are handled by Stripe. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Children

Our store is not directed to children under 13 and we don't knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact

Questions about privacy? Email support@lazyreaders.shop.